Listings showing Out of Stock or Deleted due to missing data in Amazon FBA reports

Incident Report for Informed Repricer

Resolved

This incident has been confirmed to be resolved.
Posted Aug 28, 2024 - 11:35 EDT

Monitoring

Our team has confirmed that FBA listings previously missing from Amazon's reports are now showing as expected. We will continue to monitor to ensure functionality remains working as expected.
Posted Aug 21, 2024 - 18:02 EDT

Identified

We have received reports of Amazon FBA products showing as Out of Stock or Deleted in Informed Repricer. After investigation, this was identified to be due to several of Amazon's FBA related reports not containing all active SKUs expected.

Our team has opened an escalation directly with Amazon with the Case ID: 15821047711. We will continue to post any additional updates here as we receive them from their team.
Posted Aug 15, 2024 - 12:30 EDT
This incident affected: Listing download.